Kelowna's Community Resource Directory

Jump Station

Community

Health

Housing

Community Resources

Emergency Services
1-800-663-9122

After-hours professional/community agencies and care givers. Emergency services as required in times of personal or family crisis - includes short-term financial assistance

Ministry of Social Services Income Support Program

Kelowna: 180-1516 Keehn Rd., Kelowna, B.C. V1X. (250) 861-7630
Westbank: 3685 Hoskins Rd., Westbank, B.C., (250) 861-7393

Enquiry B.C.
1-800-663-7867

Provides referrals regarding provincial government programs and services.

Reference Canada
1-800-667-3355
Hearing Impaired 1-800-465-7735

Telephone information and referral to federal programs and services.

Kelowna General Hospital (KGH)

2268 Pandosy Street, Kelowna, B.C., V1Y 1T2. (250) 862-4000

Crisis Centre

255 Lawrence Ave., Kelowna, B.C., V1Y 6L2 (250) 763-9191

Sexual Assault Help Line

(250) 861-4357

Kelowna Food Bank

1340B St. Paul St., Kelowna, B.C., V1Y 2E2 (250) 763-7161. Hours are 8:30 am - 4:00 pm Monday to Friday

Westbank Food Bank

1-2373 Pamela Rd., Westbank, B.C., V4T 2H9 (250) 768-1559. Hours are 6:15 - 8:00 pm Wednesday evenings.

Peachland Food Bank

Open every second Saturday of every month 10:00 - 11:30 am (250) 767-3312

Central Okanagan Regional Libraries

Kelowna: 1380 Ellis Street (250)762-2800
Rutland: 150 Hwy. 33 W. (250) 765-8165
Mission: #5-3818 Gordon Dr. (250) 868-3391
Oyama: Community Centre (250) 548-3377

Central Okanagan Regional Libraries Con't

Peachland: 4450 - 6th St., Community Centre (250) 767-9111
Westbank: 31- 2484 main Street (250) 768-4369
Winfield: 107-9685 Hwy. 97. N. (250) 766-3141

Consumer Resources

BC Smile
1-800-668-6233

B.C. Seniors Medication Information Line
UBC Faculty of Pharmaceutical Sciences 2146 East Hall, Vancouver, B.C., V6T 1X3.
10:00 am - 4:00 pm  Mon. to Fri. A free telephone hotline to assist seniors, their families and caregivers to use medication in an effective and rational manner.

Better Business Bureau
1-800-663-0364

Hrs: 9:00 am - 4:00 pm  Mon. to Fri.
An independent, non-profit organization supported by the business community; serves both consumer and business by providing "Business Reliability Reports" revealing how well a business handles complaints, how long in business and whether any negative information is on file.

Consumers' Association of Canada
B.C. Branch (604) 682-3535 or 682-2920

505-198 West Hastings Street, Vancouver, B.C., V6B 1H2.
Non-profit volunteer organization which acts as an advocate for consumers before government and regulatory agencies. Assists in resolving consumer problems (e.g.: contract signed with door-to-door salesperson, home repairs done poorly, etc.).

Ministry of Labour & Consumer Services
(604) 660-3570

402-4211 Kingsway, Burnaby, B.C., V5H 1Z6.
Investigates alleged contravention's of consumer legislation (i.e.; Consumer Protection Act). Processes complaints through criminal courts. Also Registrar of Travel and applies Motor Dealers Act.

Cultural Resources

20-1304 Ellis St., Kelowna, B.C., V1Y 1Z8
Provides assistance for established and beginning writers - writers helping writers. They hold monthly meetings.

442 Leon Ave., Kelowna, B.C., V1Y 6J3
Elders luncheon is on the 3rd Thurs. of every month. Lunch and entertainment provided each day from noon to 1:30 pm - please call ahead for reservations.

421 Cawston Ave., Kelowna, B.C., V1Y 6Z1
An umbrella organization for the arts. Formed to stimulate and encourage the development of all arts projects and activities. Many activities held at the Laurel Building in Kelowna's downtown.

1435 Water St., Kelowna, B.C., V1Y 1J4
A non-profit society which promoted awareness of Kasugai - a sister city of Kelowna. They meet every second Mon. of the month.

P.O. Box 1534, Kelowna, B.C., V1Y 7P4
A association which promotes awareness of Veedam, a sister city of Kelowna.

P.O. Box 143, Stn. A, 18-1304 Ellis St., Kelowna, B.C., V1Y 7N3
A volunteer organization which provides yearly competition for music and performing arts students of piano, vocal, choirs, highland dance, tap, jazz and ballet.

1315 water St., Kelowna, B.C., V1Y 9R3
Kelowna's main centre for the Arts. Membership benefits include mailings of Kelowna Art Gallery newsletter with details of upcoming classes and exhibitions, invitations to openings and special events, art rental privileges, discounts on gift shop purchases, as well as special rates on classes and workshops for all ages, including the summers kids' program.

1920 Windsor Rd., Kelowna, B.C., V1Y 4P6
Their Mission is to meet the special needs of newcomers in Canada and to act as a resource and information centre for all immigrants regardless of the length of time they have been in Canada.They will meet newcomers to Kelowna upon arrival and assist in obtaining proper documentation as well as provide survival techniques. Also will refer newcomers to other community resources as required. English as a second language training also provided through this organization.

Educational Resources

This program is designed for those members of the community who are looking for stimulating discussion about a range of topics, with out the pressure of formal teaching and the demand to attain a certain standard. Moderators or Group Leaders guide participants through a series of discussions, the topic or theme of which is decided upon by group consensus, over a ten week period. Discussion groups meet two hours each week during the day. Previous topics have included the information age, history, ecology, etc. Future topics may include health issues, current events, travel, lifestyle change and fitness and aging.

4355 Mathissi Place, Burnaby, B.C. V5G 4S8
Educational television network which works in cooperation with public post-secondary institutes They offer credit and non-credit courses, study guides, text books, tutorial support, general interest documentaries, cultural and dramatic series and lifestyle programming specific to B.C. They develop and/or adapt courses for home study. Tutors and advisors on hand via toll-free telephone to answer questions and help solve problems; courses offered include adult basic education, career, technical, vocational and university programs. Check with Agency regarding seniors qualifying age and applicable discounts.

Financial Resources

Financial Planners Standards Council of Canada (FPSCC)
(416) 593-8587

1600-505 University Ave., Toronto, ON, M5G 1X3
The FPSCC is a non-profit organization incorporated in 1995 to establish and enforce uniform standards for those professionals involved in financial planning. The FPSCC will respond to alleged violations of the Code of Ethics that all Certified Financial Planners must follow.

Central Okanagan Bursary & Scholarship Society (COBSS)
(250) 762-4155

COBSS is gratefully accepting donations to help grade twelve students graduating from School District #23. Bursaries and Scholarships are awarded annually each spring to students pursuing their post secondary education.

Government of B.C.
Emergency Services
(250) 861-7630 or (250) 861-7664
1-800-663-9122

In case of urgent need, emergency assistance may be available immediately. During normal business hours apply for service from local district offices. After hours, try the toll-free number for assistance.

Government of B.C.
Ministry of Social Services
(250) 861-7630

180-1516 Keehn Rd., Kelowna, B.C., V1X 5T3
When moving from another province, contact Health and Welfare Canada to transfer your files, from the capital of the province you are currently leaving, to Victoria.

Government of Canada
Hunan Resources Development
1-800-227-9914

471 Queensway Ave., Kelowna, B.C., V1Y 6S6
(250) 470-5199
Human Resources Development Canada will provide speakers to give free of charge seminars on all Income Security Programs administered by them and adapt them to the needs of individual groups.

Government of Canada
Employment Insurance
1-800-200-4842

471 Queensway Ave., Kelowna, B.C., V1Y 6S6
(250) 762-3018
Weekly benefits available after 16-20 weeks of insured employment within the last 52 weeks of since last benefit period, whichever is shorter/ must process Record of Employment from past employer. No benefits available for 2 weeks after filing claim.

Funeral and Grief Resources

B.C. Funeral Association
1-800-665-3899

1551 Pandora St., Victoria, B.C., V8Z 3R1
Association of local funeral homes dedicated to high standards of ethics and funeral service practice and concerned that services are of the highest quality and value to the families they serve. Look for membership certificate at local funeral homes.

Last Post Fund
(604) 685-8833

520-510 W. Hastings St., Vancouver, B.C., V6B 1L8
Exists to help with funeral expenses for those war veterans who were not receiving War Veteran's Allowance or Disability Pensions. Please apply before making funeral arrangements.

Organ Donor Program
B.C Transplant Society
1-800-663-6189

Vancouver General Hospital, East tower, 4th Floor, 555 W 12th Ave., Vancouver, B.C., V5Z 1M9
If you or a member of your family want to donate your body or specific organs for transplant or medical research, there are provisions under the B.C. Human Tissue gift Act. To register fill out a Organ Donor Registry Card and Mail to the BCTS
Body Donations:
Department of Anatomy - UBC Faculty of Medicine - Vancouver... (604) 822-2578
B.C. Ear Bank:
St. Paul's Hospital - Rm. B-53 Burrard Bldg., 1081 Burrard St., Vancouver, B.C. V6Z 1Y6
(604) 631-5636
Eye Bank of British Columbia:
VGH/UBC Eye Care Centre, 2550 Willow St., Vancouver, B.C., V6J 1K1
1-800-667-2060 or (604) 875-4567
Kidney Foundation of Canada:
201 - 1669 W. 3rd, Vancouver, B.C., V6J 1K1
1-800-567-8112 or (604) 763-9775
Pacific Organ Retrieval:
4th Floor E. Tower, 555 W. 12th Ave., Vancouver, B.C. V5Z 3X7
1-800-663-6189 or (604) 877-2100
Red Cross Bone Marrow Transplant:
1-888-737-1811
Skin and Tissue Bank:
VGH, 855 W. 12th Ave., Vancouver, B.C., V5Z 1M9. (604) 875-4111 local 6037

British Columbia
Bereavement Foundation
(604) 264-9997

984 West Broadway, Box 53530, Vancouver, B.C., V5Z 1K7
A non-profit, charitable organization whose purpose is to promote knowledge and understanding of psychological, physical and spiritual dimensions of dying, death and bereavement. They encourage research projects on dying, death and bereavement, are an advocate on behalf of bereaved within public and private sector forums, and act as a resource and support network to bereaved and caregivers through referral and interdisciplinary communication. They also publish quarterly newsletters for distribution by its membership along with a telephone help-line for bereaved to call for immediate support and for locations of bereavement support in their area.

Memorial Society of B.C.
(250) 860-1873

#230 - 1885 Kirschner Rd., Kelowna, B.C.,
A non-profit society - $10 lifetime membership - to pre-arrange a simple, dignified funeral. Office hours: Mon- Thurs. 9:00 am to 1:00 pm.

Living Will
Jack Bell Foundation
(604) 683-7835

2703-2055 Penrell St., Vancouver, B.C. V6G 1T9
A living will is a request to be allowed to die a natural death and to retain dignity to the end of life. Helps terminally ill remain in control of medical care that they will receive.

Health Resources

Health Units

Okanagan Health Units provide general public health services including: Services for older people, travel counseling, dental health services, home care services, long term care services, mental health services, child health counseling, school health services, expectant parent classes, immunization, speech and audiology services, home visits by community health nurses, health education and nutrition information, environmental health services, licensing of community care facilities and information on birth control, pregnancy diagnosis, and treatment of sexually transmitted diseases.

Health Units Con't

Kelowna Units:
1340 Ellis St., Kelowna, B.C., V1Y 1Z8
(250) 868-7700
Administration: (250) 868-7818
Public Health Nursing: (250) 868-7759
Speech and Hearing: (250) 868-7759
Dental: (250) 868-7836
Nutrition: (250) 868-7836
Community Care Licensing: (250) 868-7835
Continuing Care: (250) 868-7707
Rutland Unit:
155 Gray Rd., Kelowna, B.C., V1X 1K5
(250) 861-7388
Westbank Unit:
2441A Main St., Westbank, B.C., V4T 1K5
(250) 768-7646

Alcohol and Drug Programs
TRYline 1-800-663-1441

207 - 1815 Kirschner Rd., Kelowna, B.C.
(250) 861-7221
Organization responsible for planning, funding, and coordinating treatment and prevention programs related to abuse of alcohol and either drugs in B.C.

Community Supports Resource Line for Handicapped Enquiry
1-800-465-4911

To assist people whose ability to function independently is affected by health-related problems. B.C. Ministry of Health's Continuing Care Division provides a variety of services.

Continuing Care Community Health Programs
(250) 868-7707

1340 Ellis St., Kelowna, B.C., V1Y 9N1
Continuing Care Division recognizes and respects the role that families have and communities have in planning and delivering supportive health care services to individuals. These services are designed to supplement rather than replace the efforts of individuals to care for themselves with assistance of family and friends.

B.C. Association of Community Care
(604) 734-1484

205 - 4255 Arbutus St., Vancouver, B.C., V6J 4R1
Their purpose is to provide leadership and support to members in developing and delivering services and programs which enhance quality of life of individual, family, and community.They promote quality care for citizens of B.C. through provision of direct services to their members and present community care issues and concerns to government, other organizations, and the public.

B.C. Association of Private Care
(604) 873-4422

500-686 W. Broadway, Vancouver, B.C.
Provincial association of private care providers including facility care and home support services. Members provide services through long Term Care Program as well as private services. They will refer you to local facilities or Community Care Agencies in our area.

Meals on Wheels
(250) 763-2424

2-1334 St. Paul St., Kelowna, B.C., V1Y 2E1
This service is available for those unable to prepare adequate meals for themselves. they provide hot, low cost meals delivered to your home by volunteers. You may apply yourself, or be referred by a doctor, social service agency, family members, or friend.

Medical Services Plan of B.C.
1-800-663-7100

This plan is available to Canadian citizens or landed immigrants who have lived in B.C. for three months - you must apply. You can pay this for this medical insurance program in monthly, quarterly or yearly premiums, and there is assistance for those with low incomes. This plan covers most medical, surgical, and diagnostic services.

Mental Health Information Line
1-800-661-2121

Ministry of Health & Ministry Responsible for Seniors, 2bd Flr, 910 View St., Victoria, B.C., V8W 3C8 (250) 952-1629
Pre-recorded massages and printed materials mailed to interested callers. Provided information on treatment and support groups throughout B.C.

Pharmacare
1-800-554-0250

Ministry of Health, 208-1275 W. 6th Ave., Vancouver, B.C.
You must be a resident of B.C. for 90 days prior to coverage and registered with B.C. Medical Services Plan. Seniors 65 and over pay 75% of dispensing fees up to a maximum of $125 per senior per year. Cover prescription drugs, ostomy supplies, diabetic supplies, and permanent prosthetic appliances. Medication limited to purchases within B.C.

Alcoholics Anonymous
(250) 763-5555

Box 2021 Stn. R, Kelowna, B.C., V1X 4J2
For those who are seeking help in their efforts to stop drinking. primary purpose is to stay sober and help other alcoholics to achieve sobriety.
Al-Anon & Al-A-Teen:
Fellowship of relatives and friends of alcoholics. purpose is to help families of alcoholics. they have local meeting similar to those of alcoholics anonymous. Call same number as above for their meeting schedules.

Argyle Recovery House
(250) 860-2985

1400 Creekside Rd., Kelowna, B.C., V1X 1B4
A non-profit society which provides a safe environment for women in recovery. They can accommodate 8 clients in their four bedroom facility. Accept referrals from social services, physicians, hospitals, family members and potential clients.

Crossroads Treatment Centre Society
(250) 860-4001

123 Franklyn Rd., Kelowna, B.C.
28 Day residential treatment centre for drug and alcohol addiction. User fees of $36 per day. Accept referrals through alcohol and drug counselors.

Amyotrophic Lateral Sclerosis Society of B.C.
(250) 763-0906

Kelowna Chapter. ALS or "Lou Gehrig's Disease" is a neurological disorder of motor neurons in the spine, and is more common than Muscular Dystrophy. Purpose of Society is to assist afflicted and their families and to provide educational programs for public and medical profession. Support group meets every 3rd Sunday of the month (except in July and August). Meetings held at the Seniors Centre on Water Street in Kelowna.

Arthritis Society of B.C.
1-800-667-2847

895 W. 10th Ave., Vancouver, B.C.
Kelowna Chapter at 201-1855 Kirschner Rd., Kelowna, B.C.
Provides a comprehensive arthritis control program in cooperation with community hospitals. Also provides general information about arthritis and its management, including exercise, diet and self-help aids. Trained volunteers give emotional support and information on community resources and health care systems. Meetings held at the Lecture Rm, rehab Centre, KGH, every fourth Monday of each month.

B.C. Association of Audiologists
1-800-819-1099

102-20651 56th Ave., Langley, B.C., V3R 7K1
Registered society whose purpose is to establish and promote quality hearing care services for the hearing impaired.

B.C. Tel
Non-TDD 1-800-972-6503
TDD 1-800-972-6503

Message relay centre which provides services for messages to and from speech and hearing impaired persons who use Tele-communication Devices for the Deaf (TDD)

Brain Injury Society - Central Okanagan
(250) 762-3233

204 - 1665 Ellis St., Box 16 Stn A, Kelowna, B.C., V1Y 7N3
Non profit society promoting education and public awareness of brain injuries. they offer personal, family and employment support groups. Employment program hours are 9:00 am to 1:00 pm.

Canadian Cancer Society
1-800-663-4242

539 Lawrence Ave., Kelowna, B.C., V1Y 6L8 (250) 762-6381
The Canadian Cancer Society is a national community-based organization of volunteers, whose mission is the eradication of cancer and the enhancement of the quality of life of people living with this disease.

Canadian National Institute for the Blind
(250) 763-1191

1450 St. Paul St., Kelowna, B.C., V1Y 2E6
Non profit society who provides services which help in adjustment to blindness. They are available for counseling, rehabilitation aids and materials, and career counseling.

Okanagan Visually Impaired Society
(250) 868-1468

3415 Moberly Rd., Kelowna, B.C., V1W 3H9
A club of Visually Impaired and totally blind persons. They have a bowling team of 9 or 10 regulars as well as a Lawn Bowling team. Host regular banquets, socials and planned trips.

Canadian Diabetes Association
(250) 762-9447

204-1755 Springfield Rd., Box 514, Kelowna, B.C., V1Y 7P1
Local voluntary organization stressing public awareness, education and research for Diabetes.

Heart and Stroke Foundation of B.C. & Yukon
(250) 860-6275

201-1456 St. Paul St., Kelowna, B.C., V1Y 6N9
A community based organization of volunteers whose mission is the prevention and relief of heart disease and strokes.

Hospice Association
(250) 763-5511

219-1980 Cooper Rd., Kelowna, B.C., V1Y 8K5
Their mission is to provide Support and Understanding to the terminally ill, their families, caregivers, and the bereaved together with creating community awareness of the Hospice philosophy.

Interior Alzheimer Society
(250) 762-3312

301-478 Bernard Ave., Kelowna, B.C., V1Y 6N7
Provide a support network, information and education, fund raising, and a help-line for those friends and families affected by Alzheimer's.

Lupus Society of B.C.
1-800-667-2847

895 W. 10th Ave., Vancouver, B.C., V5Z 1L8
Provide a resource, information, and support group for those people with Lupus and their families.

Lung Association of B.C
1-800-665-5864

2675 Oak St., Vancouver, B.C., V6H 2K2
Provide education and community programs concerning respiratory diseases such as asthma, emphysema, chronic bronchitis, pneumonia, lung cancer and tuberculosis.

Medic Alert
1-800-668-1507

Medic Alert is a life long. comprehensive membership for Canadians with medical conditions that should be known in the event of a medical emergency.

Mental Health Association
(250) 861-3644

504 Southland Ave., Kelowna, B.C, V1Y 5X1
A voluntary association working in partnership with the Ministry of Health to maintain, support and promote the optimal mental wellness of our community.

Multiple Sclerosis Society of Canada
1-800-268-7528

105-1836 Underhill St., Kelowna, B.C., V1X 5P8 (250) 762-5850
Provides support and education to individuals, families and groups, as well as information and referral to other community resources and health professionals.

Parkinson's Support Society
(250) 762-5373

Box 1023 Stn. A. Kelowna, B.C., V1Y 7P7
Member of the Parkinson's Disease Association of B.C. They provide information and support counseling for those afflicted and their families and friends through self-help groups.

People in Motion
(250) 861-3302
Fax: (250) 861-7808

204-509 Bernard Ave., Kelowna, B.C., V1Y 6N9
Help address the needs of those with physical and sensory disabilities. provide self-help and support for area residents.

Schizophrenia Society of B.C
(250) 868-3119

212-1626 Richter St., Kelowna, B.C., V1Y 2M3
Their objectives are to increase public awareness and understanding of schizophrenia, and to assist individuals and families affected by this mental health issue.

Seniors Outreach Services Society
(250) 861-6180

201-1815 Kirschner Rd., Kelowna, B.C., V1Y 4N9
A non profit organization whose objective is to enhance the quality of life of lonely Seniors and their Caregivers.

St. John Ambulance
1-800-972-8253

PO Box 21009, Orchard Park Postal Outlet, 50-2271 Harvey Ave., Kelowna, B.C., V1Y 9N8
Registration:
Info, first aid training (250) 764-2828
Occupational first Aid (250) 860-1744
Standard first aid (250) 862-5480

Housing Resources

B.C. Housing Management Commission
local rental inquiries (250)766-3023

290 Nanaimo St., Penticton, B.C. (250) 493-3023
Administers Non-profit Housing Program which is sponsored by federal and provincial governments to assist non-profit organizations to provide modest housing for needy families, senior citizens, older singles and disabled persons.

Canada Mortgage and Housing Corporation
(250) 861-6049

104-565 Bernard Ave., Kelowna, B.C., V1Y 8R4
Delivers programs for federal government including financial support to senior citizen housing projects, nursing homes and co-ops. Also provide loan insurance to assist homeowners and landlords obtain mortgage financing.

Manufactured Home Owners' Association - Kelowna & District
(250) 762-2270

Box 487, Kelowna, B.C., V1Y 7P1
They liaison with government officials and the Manufactured Home Owners Council of B.C. Their purpose is to advise homeowners of their rights as provided by the Residential Tenancy Act.

OK Valley Strata Owners Association
(250) 770-8988

5-3322 S. Main St., Penticton, B.C., V2A 5J6
An association of strata (condo) owners for strata owners which is managed by strata owners.

Insurance Resources

Automotive Insurance
1-800-661-1230

Insurance Corporation of British Columbia (ICBC)
1720 Springfield Rd., Kelowna, B.C., V1Y 7W2 (250) 860-4069
B.C. has had a government automobile insurance since 1074. Although it is mandatory to insure Basic Liability Coverage and No Fault Accident Benefits with ICBC, some private insurance companies offer extra liability, collision and comprehensive coverage.

Please return to the Kelowna Links Page for several insurance companies involved in private home owners, condominium and tenant's insurance.

Legal and Government Resources

Assessment Authority
(250) 763-8300

201-1665 Ellis St. Kelowna, B.C., V1Y 2B3

Driver Licensing & Fine Payment

Drivers Services Centre: 1690 Powick Rd., Kelowna, B.C.
Fine Payments: Courthouse, 1355 Water St., Kelowna, B.C.

Liquor Licensing
(250) 861-7576

Application and information are available from the Liquor Control & Licensing Branch here in Kelowna.

Consumer Taxation District Office
(250) 861-7699

114-1420 Water St., Kelowna, B.C.

Residential Tenancy Branch Office
(250) 717-2001

2nd Floor, 1726 Dolphin Ave., Kelowna, B.C.

Vital Statistics
1-800-663-8328

For a statistical overview of the Central Okanagan please visit our Demographics Page

Voter Registration
(250) 861-7422

525 Leon Ave., Kelowna, B.C.
Please contact the Voter Registration Co-ordinator

Lawyer Referral Service
1-800-663-1919

501-1148 Hornby St., Vancouver, B.C., V6Z 2C3 (604) 687-3221
Canadian Bar Association provides services to help you select a lawyer who may assist with your legal needs.

DIAL - A - LAW
1-800-565-5297

A service of pre-recorded messages prepared by lawyers to provide practical information on specific topics of law.

Legal Services Society (Kelowna)
(250) 763-8613

201-1475 Ellis St., Kelowna, B.C., V1Y 2A3
Provincial legal aid plan offered to assist people with urgent legal problems who cannot afford to hire a lawyer.

4-1368 St. Paul St., Kelowna, B.C., V1Y 2E1
Legal assistance to native Indians summoned before the courts.

621-736 Graville St., Vancouver, B.C., V6Z 1G3
The Society is responsible for the discipline and handling inquiries from the public.

Ombudsman of B.C.
1-800-567-3247

931 Fort St., Victoria, B.C., V8V 3K3
Listens to complaints people have about their treatment by provincial government officials, including provincial boards, commissions or agencies. They have the power to make full, impartial investigation into any complaint you may have.

Public Trustee
Ministry of Attorney-General
(604) 660-4444

600-808 W. Hastings St., Vancouver, B.C., V6C 3L3
Financial administration and legal protection for estates of minors and mentally incapable persona. Administers estates where no other competent person is available.

Pet Resources

B.C. Society for the Prevention of Cruelty to Animals (SPCA)
(250) 861-7722

3785 Casorso Rd., Kelowna, B.C., V1Y 8R3
"We speak for those who cannot speak for themselves."

B.C. Veterinary Medical Association
1-800-463-5399

115-1200 W. &3 Ave., Vancouver B.C., V6B 6G5
This association acts to protect and serve animals and animal custodians by evaluating the competency of veterinarians and the quality of facilities.

Okanagan Humane Society
(250) 548-9393

Mandate is to achieve zero euthanasia in healthy, adoptable animals by assisting people who need monetary help in spaying and neutering pets.

Pets and People
(250) 860-2572

A group of volunteers who, with their pets, visit nursing homes, care facilities and hospitals.

The Responsible Animal Care Society (TRACS)
1-888-288-8339

A registered non-profit organization dedicated to the kind and compassionate treatment of all living things. Local phone number: (250) 862-9109

Critteraid
(250) 494-5057

RR4, S100, C1, Summerland, B.C., V0H 1Z0
A non-profit organization comprised of a network of people interested in providing a sanctuary for abused or abandoned felines.

Security Resources

Crime Prevention Unit
Ministry of the Solicitor General
Police Services Branch
(604) 660-2604

2nd Flr., 815 Hornby St., Vancouver, B.C., V6Z 2E6
Provided resources for police forces and community groups for projects such as: Neighbourhood Watch, senior Citizen Safety, home security surveys and sexual assault prevention.

Crime Stoppers
1-800-222-8477

Kelowna: (250) 861-8477
Unique crime fighting organization which relies on close cooperation of citizens, police and the media. Each week the media publicizes a crime, usually through re-enactment on television and police receive tips from anonymous callers to help solve the case. Crimestoppers will also pay for information.

Community Involved Programs
(250) 762-3300

Kelowna Detachment RCMP
350 Doyle Ave., Kelowna, B.C., V1Y 6V7
Numerous community programs are ongoing through our local RCMP. For more information or to apply call any Community Relation Constable at your nearest community office.
Community Policing Offices:
Lake Country: 3249 Grant Crs., Winfield, B.C. V0H 2C0 (250) 766-2288
Mission: 619 DeHart Rd., Kelowna, B.C., V1W 1C2 (250) 764-5004
Orchard Park: OP Shopping Centre, 29-2271 Harvey Ave., Kelowna, B.C., V1Y 6H2 (250) 860-3775
Peachland: 4431-6th St., Peachland, B.C., V0H 1X0 (250) 767-2623
Rutland: 115 McIntosh Rd., Kelowna, B.C., V1X 2C5 (250) 765-6355
Westbank: 2-2375 Pamela, Westbank, B.C., V4T 2H9 (250) 768-0286

Victim Assistance Program
(250) 860-8300

301-1475 Ellis St., Kelowna, B.C. V1Y 2A3
Provides services to people who have been victimized as a result of spousal assault / child sexual abuse.

Sexual Assault Help Line
(250) 861-4357

24 hour crisis line offers immediate crisis intervention, support, information and, where appropriate, provide referrals and accompaniment through medical and police procedures.

Victims Information Line
1-800-563-0808

Ministry of Attorney General
202-3102 Main St., Vancouver, B.C., V5T 3G7
Information, advice and assistance to victims of crime.

Seniors' Organizations

Air Force Association of Canada (AFAC) 883 (Kelowna) RCAF Wing
(250) 861-5582

PO Box 883, Stn A, Kelowna, B.C. V1Y 7P5
Group meets every 2nd Tues. of each month. Phone for locations.

Arm, Navy & Air Force Veterans
(250) 765-1818

Kelowna Unit # 376
265 Froelich Rd., Kelowna, B.C., V1X 3M6
The ANAF is active in the welfare of its seniors, and also has a Ladies Auxiliary.

B.C. Government Retired Employees Association
(250) 769-5007

1642 Griffiths Pl., Kelowna, B.C., V1Z 2T7
The prime objective of the organization is to promote the general welfare of it's members. Meetings are held on the 4th Wed. of the month.

B.C. Seniors' Advisory Council
(250) 952-1238

Ministry of Health - Office for Seniors
1-2, 1515 Blanchard St., Victoria, B.C., V8W 3C8
Their mandate is to advise the Minister of Health and the Minister Responsible for Seniors on the current and future issues of concern to B.C.'s seniors.

Council of Senior Citizen Organizations (COSCO)
(604) 438-3221

404 - 6689 Wellingdon Ave., Burnaby, B.C., V5H 3Y8
This is an umbrella organization for affiliated seniors groups throughout B.C. They act as a coordinating body and submit briefs to appropriate levels of government on members resolutions related to health, social and economic well being of senior citizens in B.C.

Federal Superannuates National Association
(250) 765-5435

07 B.C. Okanagan Valley Branch
PO Box 26 Stn A, Kelowna, B.C., V1Y 7N3
This is an association of superannuated federal government employees, including military and RCMP pensioners, and their families. Their objective is to promote the general welfare of its senior citizens.

Senior Activity Centres

Rutland Seniors' Centre:
765 Dodd Rd. (250) 765-3723 Hours are varied, please phone ahead.
Activities: Bowling, bingo, table tennis, cribbage, bridge, whist, duplicate bridge, line dancing.
Branch 17 Seniors' Centre (BCSCA):
1353 Richter St., (250) 762-5505
Activities: Bridge, whist, bingo, Scandinavian Folk dancing, dance, carpet bowling, duplicate bridge.

Senior Activity Centres Con't

Peachland Seniors' Centre:
5672 Beach Ave., (250) 767-3288
Activities: Tai Chi, cribbage, carpet bowling, bingo, ballroom dancing.
Westside Seniors' Centre:
3661 Old Okanagan Hwy. (250) 768-4004
Activities: tap dancing, duplicate bridge, pool, choir, cribbage, line dancing, bingo, contract bridge.

Senior Activity Centres

Water Street Seniors' Centre:
1360 Water St. (250) 762-4108
Drop-in hours: Mon. - Sat. 9:00 am to 4:30 pm.
Activities: Table tennis, fitness to music, carpet bowling, papertole, bingo, duplicate bridge, chess, cribbage, euchre, dance, keep fit, shuffleboard, whist, Tai Chi.
Mission Seniors' Centre:
4398 Hobson Rd. (250) 764-7642
Activities: Quilting, men's bridge, painting, bingo, mixed bridge, cribbage

Senior Activity Centres Con't

Winfield Seniors' Centre:
9832 Bottom Wood Lake Rd. (250) 766-4220
Drop-in days: Mon., Tues., and Fri.
Activities: Tai Chi, line dancing, square dance, lawn bowling, garden club, cribbage.

Recreation

Please visit our recreation page for recreational ideas and locations.

Senior Citizen Counselors

Kelowna: Martin Stamler (250) 762-5856 or Marquerite Waters (250) 762-6550
Peachland: Marg Bayntun (250) 767-2620
Rutland: Erwin Sommerfeld (250) 763-4354
Westbank: Ted Salmon (250) 769-4885 or Ken Ford (250) 768-4311
Winfield: Erma Halldorson (250) 766-3917

Senior Citizen Counselors Con't

The previous trained volunteer workers are appointed by the provincial government to aid senior citizens with concerns; chief role is to put you in touch with agencies or persons who can meet your special needs - your confidence is respected.

Royal Canadian Legion

Kelowna:
115-1634 Harvey Ave., Kelowna, B.C., (250) 762-4117
Oyama:
15701 Oyama Rd., Oyama, B.C., (250) 548-3521
Peachland:
4407-2nd Ave., Peachland, B.C. (250) 767-9100
Westbank:
2525 Dobbin Rd., Westbank, B.C. (250) 768-4334
The Legion is active in the areas of health, home support, housing and community services, and is dedicated to the principle of encouraging programs which promote the independence and dignity of older adults.

Senior Citizens Association of B.C.
(250) 290-2557

The SCA is organized with provincial executive, regional boards and local branched throughout the province. Each branch has its own program which can be social, business and/or service.

Canadian Alliance of British Pensioners - B.C. Branch
Kelowna  Rep: (250) 762-0448

301-1600 Howe St., Vancouver, B.C., V6Z 2L9 (604) 683-0859

Tax Resources

Revenue Canada
Community Volunteer Income Tax Program
1-800-565-9333 Local 268

227 Winnipeg St., Penticton, B.C., V2A 1N6 (250) 492-9268

The Institute of Chartered Accountants of B.C.
1-800-663-2677

1133 Melville St., Vancouver, B.C., V6C 2K8
The Institute provides free assistance with income tax preparation. Clinics held during March only.

Transportation and Travel Resources

Bus Service
Kelowna Bus & Transportation Inc.
(250) 860-8121

1953 Windsor Rd., Kelowna, B.C., V1Y 4R7
Busses run from 6:30 am to 10:00 pm from Mon. to Sat. - depending on the route.  All routes are served by low floor busses equipped with a ramp to accommodate wheelchairs.

Handy Dart
(250) 762-3278

Convenient door-to-door transportation for people with special needs. Any person who is unable to use regular transit due to a physical or mental impairment is eligible for handyDART service. passengers must first register with the system - no fees for registration. Call for more information.

SPAC of B.C.
(604) 736-4367

Social Planning and Research Council of B.C.
106-2128 W. 12th Ave., Vancouver, B.C., V6K 2N4
They distribute parking place-cards to people with disabilities. A doctor's signature is required upon registration. these cards are available at a minimal charge for both permanent and temporary disabilities.

Greyhound Lines of Canada
1-800-661-8747

Kelowna:
2366 Leckie Rd., Kelowna, B.C., V1X 6X2
Passenger fares & schedule information call (250) 860-3835
Westbank:
2565 Hwy. (7 S. (250) 768-0122
Greyhound offers 10% discount on regular fares to seniors 65 years and over.

Airline Companies

Air B.C.:
Reservations and information (250) 861-8441
Air Canada:
Reservations and information 1-800-663-3721 or (250) 861-8441
Canadian Regional Airlines:
Information and rates (250) 765-7492
Central Mountain Air:
1-800-663-3721
Horizon Air:
1-800-547-9308
WestJet Airlines:
1-800-538-5696

Campgrounds
(250) 494-6500

Ministry of Parks
Summerland Research Station
Okanagan Lake Park, Box 399, Summerland, B.C. V)H 1Z0
For B.C. seniors, provincial campground rates are reduced 50% form Labour Day to June 15th - must be 65 years of age or older. Full fees are required during the peak season.

Via Rail
1-800-268-9503

Offers 10% discount on regular fares to seniors 65 years of age or older.